Refund policy
At ANRIIO, we want you to love what you ordered. If something isn't quite right, we're here to help make returns, refunds, and cancellations simple and stress-free.
1. Order Cancellations
Orders can be canceled within 12 hours of purchase, as long as the order hasn't already entered processing or fulfillment. After this window, we're unable to guarantee cancellation since the order may already be on its way to being shipped.
2. Return Window & Eligibility
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused, unworn, and in the same condition you received it.
In its original packaging with all tags/labels attached (if applicable).
Accompanied by the receipt or proof of purchase (order number or confirmation email).
3. How to Start a Return
- Email us at contact@anriio.com with your order number and the reason for return.
- Our team will review your request and send you return instructions within 1–2 business days.
- Once approved, we will provide you with a return mailing address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If you received a damaged, defective, or wrong item, please contact us at contact@anriio.com within 48 hours of delivery with:
Your order number
Clear photos of the item and its packaging
Once verified, we'll arrange a free replacement or full refund — no return shipping required in this case.
5. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Intimate or personal care items (such as beauty products)
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Hazardous materials, flammable liquids, or gases
Items marked as "Final Sale"
Gift cards
Please get in touch if you have questions or concerns about your specific item.
6. Exchanges
We currently don't offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have (once approved), and place a separate purchase for the new item.
7. European Union 7-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
8. Refunds & Cash on Delivery (COD)
We will notify you once we've received and inspected your return and let you know if the refund was approved.
Prepaid Orders: If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.
Cash on Delivery (COD) Orders: For orders placed using COD, we cannot automatically refund your payment. If your return or cancellation is approved, our support team will contact you to request your preferred bank account details or UPI ID so we can manually process a direct bank transfer for your refund within 5–10 business days.
Late or Missing Refunds:
If you haven't received a refund yet, first check your bank account again. Then contact your card issuer or bank. If more than 15 business days have passed since we've approved your return and you still haven't received your refund, please contact us at contact@anriio.com.
Thank you for shopping with ANRIIO — we appreciate your trust in us. 💙